The Rhamnous Community is a place where businesses come together to collaborate and build partnerships that drive mutual growth. We’re thrilled to introduce our new partnership with FreelanceSU and share the ways this collaboration is creating opportunities for success for the whole community.
FreelanceSU is an established agency based in Paramaribo, Suriname. Their team of 15 skilled freelancers excel in providing quality customer service and sales support in both English and Dutch. Led by Joel Rensch, a 35-year-old father of three with over 15 years of experience, the agency has built a solid reputation on Upwork, serving businesses of all sizes in the B2B and B2C space.
Through its Community Growth Partnership, FreelanceSU is leveraging the expertise of the community to expand its reach and achieve new growth goals. Furthermore, they actively contribute to the community by partnering with Rhamnous’ experts to deliver tailored Sales Pro Packages that help other partners achieve their goals and thrive.
Suriname has strong Dutch roots, making FreelanceSU a perfect fit for companies looking to expand into the Netherlands. Besides having Dutch as their native language, the team also has a deep understanding of Dutch culture and consumer preferences. This helps them create smooth interactions that build trust with customers. In addition, FreelanceSU has experience in the international market, a strong command of English, and the ability to adapt to diverse markets and work seamlessly across borders.
As a small, tight-knit team, they each bring unique expertise to the table. Their collaborative approach strengthens the support within the team, enabling them to rely on one another to tackle challenges and consistently deliver high-quality results.
FreelanceSU is on par with agencies based in the Netherlands but at a much more affordable price. This is a benefit for smaller businesses looking to manage their budgets without sacrificing quality. With the huge popularity of online shopping in the Netherlands, the demand for skilled Dutch-speaking customer service and sales support keeps rising, and FreelanceSU meets this need with affordable expertise.
We've all encountered frustrating customer service experiences. One of the biggest complaints from consumers is when companies rely entirely on AI for customer support. More and more businesses are jumping on the AI bandwagon because of its cost-efficiency, but it often falls short when it comes to providing quality service.
Joel knows this all too well. His agency has lost several projects to AI, but it hasn’t caused him to rethink his approach to technology. In FreelanceSU, AI is used only to assist with routine tasks, while the focus remains on providing the empathy and understanding that customers truly need—something AI simply can’t offer. The agency strikes a smart balance between AI support and authentic human interaction, ensuring efficiency, empathy, and high-quality service.
Another area in which FreelanceSU excels is their continuous efforts to improve their processes, from scripts to protocols, making sure that businesses meet and exceed their customer service goals, without sacrificing profitability. Their commitment to both excellent customer experience and their clients' business growth makes them a trusted partner for any company looking to drive success.
This new partnership highlights the power of collaboration and we can't wait to see what benefits it will bring to the community. It's a great example of how businesses can thrive together in a competitive market.
Get in touch today and find the right experts or partners to help you launch, manage, and grow your business!
